Sarah Ward, LCSW
Tel: (860) 917-9120
Frequently Asked Questions (FAQs)

Q:     What kinds of problems do you treat with therapy?
A:      There truly is no limit to what types of issues can benefit from therapeutic intervention. You will receive a detailed evaluation at the start of treatment to determine what symptoms or problems you want to work on. Common problems identified for treatment include depression, anxiety and panic, bipolar disorders, anger management, grief and loss issues, domestic violence or abuse, relationship conflict, coping with trauma (including childhood abuse), self-harm behaviors, substance abuse and other addictions, impulse control problems, personality disorders, and others.

Q:     Do you specialize in any particular issues? 
A:      Yes. The Center offers expertise in the treatment of mood disorders (depression and bipolar disorders), post traumatic stress and generalized anxiety disorders, as well as substance abuse and other behavioral addictions such as gambling and sex. 

Q:     How do I know if I or my loved one need therapy?
A:     Generally, a good rule of thumb is: If you are experiencing symptoms or problems that are interfering with your daily functioning (e.g., going to work, carrying on with existing relationships or making new ones, taking care of your health, etc), then you can benefit from professional therapeutic help.  It is common to feel responsible for solving your own problems, and to feel frustrated or to worry that you have "failed" when you are not able to overcome problems by yourself. However, if you consider it differently, the ability to ask for help and to obtain the right information and skills to achieve a solution are actually signs of strength.

Q:     How do I schedule an appointment?
A:   The Center currently operates part-time hours and is accepting new clients. Appointments are available on weekdays from 1:30pm - 7:30pm, and on Saturdays from 8:30am to 5:30pm. The office hours will be expanded into some mornings beginning in late 2019.  For the quickest response, please send a message using any of the Contact Us links on this website. Appointment requests submitted online will receive an email response within 24 hours. Alternatively you may leave a voicemail for the office at (860) 917-9120. Calls are typically returned within two business days.

Q:     Do you accept my health insurance plan?
A:   The Center is a preferred in-network provider for Anthem, Blue Cross/Blue Shield, and Connecticut Medicaid (Husky) insurances. Please note that Medicare is not accepted. You may also utilize any type of commercial insurance plan that includes Out of Network benefits. We encourage you to verify your specific Out of Network insurance plan benefits before contacting us to initiate services to ensure that the anticipated costs will be manageable for you, and we can assist with that if desired. 

Claims are submitted free of charge to your insurance carrier on your behalf. 
Please be advised that co-pays are due at the time of service and are payable by cash or check only. 
Progressive Psychotherapy Center of Connecticut ® 222 McKee Street, 2nd Floor, Manchester CT 06040